Soltius

CRM

SAP CRM and Soltius give you a solution for building more profitable relationships with your new and current customers

Whether you are building and maintaining relationships with your current customers or growing your customer base through sales and marketing, you need a Customer Relationship Management (CRM) system that empowers your sales and marketing.

Soltius can implement and tailor the SAP Customer Relationship Management application to help your organisation acquire and retain more profitable customers without blowing the marketing budget, and enable your sales team to plan and analyse their execution throughout the sales cycle.

Marketing

SAP CRM can enable you to maximise the efficiencies of your marketing resources and allow you to focus on meeting strategic objectives.

An integrated analytical application, the SAP CRM functionality ranges from basic reporting to advanced analytics. Features include:

• Campaign Management with integrated, multichannel functionality
• Lead Management to bridge the gap between sales and marketing
• Segment and List Management that can import external data, view data from disparate sources and analyse customer segments as graphic visualisations from a single access point
• Trade Promotion Management to support strategic and tactical marketing that allows for centralised planning, maintenance, tracking and evaluation of promotions and merchandising activities.

Sales

SAP CRM provides a complete picture to estimate revenue projections to ensure accurate demand plans and sales forecasts.

With sales analytics tools and multiple deployment options, including sales portals, mobile sales and e-selling, SAP CRM is an indispensable tool for your salesforce. Features include:

• Sales Planning and Forecasting
• Territory Management to optimise coverage of sales territories and balance workloads
• Accounts and Contacts that give your sales professionals at-a-glance visibility
• Activity Management to ensure the sales team remains focused on activities that improve customer loyalty and profitability
• Opportunity Management to track, qualify and distribute leads and monitor conversion
• Quotation and Order Management to ensure consistent high-quality customer service
• Product Configuration and Pricing that can handle complex products with multiple options
• Billing and Contract Maintenance that is seamlessly integrated with back-office financial processes
• Incentive and Commission Management to retain and motivate your best sales professionals
• Time and Travel to monitor and control sales activity costs while enabling your sales team to focus on tracking opportunities, not expenses.