SAP Support

We take a long term approach to customer relationships with our dedicated SAP Support team

More than 45 SAP customers trust Soltius to support their systems.

The only SAP partner with Gold status in New Zealand, Soltius was also the first to receive full certification as an SAP and SAP BusinessObjects Centre of Expertise for our New Zealand services.

With a dedicated Support Manager, a Service Delivery Manager and a team of more than 17 full-time support consultants, the Soltius Support Centre (SSC) adheres to strict criteria for SAP certification, including trained and certified support consultants, documented processes and up-to-date demo and training landscapes.

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Service Level Agreement 

Soltius works with the customer to develop a Service Level Agreement (SLA) and pricing models to meet the organisation’s requirements and offers the full spectrum of support services:

Project to support transition
Moving from a project to business-as-usual while ensuring documentation and knowledge transfer takes place, both internally and externally.

Basis support – system administration
Including daily system health checks; monthly reports with performance and trend analysis and system recommendations; reactive support; and preventative maintenance.

24/7 support
With a 24/7 call centre that can process and respond to faults based on a customer’s specific SLA requirements.

Solution Manager
For system monitoring, alerting and reporting as part of system maintenance and performance tuning.

Functional and ABAP support
The ability to leverage the expertise of New Zealand’s most experienced group of SAP functional consultants to respond to any fault.