The rules of engagement have changed and customers are in control. Modern businesses need systems that can predict and adapt in real time to customers wherever and however they engage.
SAP Hybris Commerce gives you all the omni-channel commerce capabilities of a market-leading platform including B2C and B2B Commerce, product content and catalogue management, omni-channel fulfilment, and the ability to create contextual experiences.
Strengthen customer loyalty and increase sales with consistent, personal experiences for your customers. SAP Hybris Commerce Cloud for B2C gives your customers what they want, when they want it, every time they interact with your business - online or in the real world. With every interaction you can gain further customer insights, so when they come back you’re ready to deliver another great experience.
Create an omni-channel B2B experience to rival the best consumer sites. The flexibility and functionality of SAP Hybris Commerce Cloud for B2B can give your customers the freedom to save repeat purchases and buy in bulk while providing self-service and account management for buyers.
Consolidate product content and control information about your products with a built-in, easy-to-use system that works across all channels. Wherever they are in their journey, give your customers rich, engaging content including video, images and editorial content that really show off your products - including those syndicated from multiple suppliers.
One system takes care of your customers’ orders across all channels. They get a fast, secure experience that allows them to choose between collection or delivery and benefit from fuss-free returns. You get to see all the order information in one place and have precise visibility of your stock.
Get customers engaged with your products by creating a one-to-one experience that’s relevant every time. With SAP Hybris Customer Experience, you can manage site layout and content across all channels and create highly personalised experiences for your customers. Use our modern merchandising tool as well as historical data and current behaviours to deliver the personal storefront that drives engagement and transactions.